This practice is committed:
- To delivering high quality primary
health care services.
- To provide patients with a welcoming
environment in safe, modern and well equipped premises.
- To be aware of advancements in
- To be at the forefront of practice
technology as far as funding allows.
- To employ high calibre staff within
a sound management structure and ensure continual development.
- To be a good place to work where
satisfying the patient's medical needs gives pride and professional enjoyment
for the partners and all the staff.
- To work with our Primary Care
Trust for the benefit of all patients by influencing waiting times and level of
service in hospital care.
We hope that your visit to The Medical
Centre will be as pleasant as possible. If you have any complaints, not resolved
by our reception staff, please contact our practice manager, who will investigate
and involve other members of the practice team to deal with your complaint and
inform you of the result.
If your complaint is not resolved to your satisfaction
you may wish to contact:
Central Contact Centre
PO Box 16738
Our new website is www.doncasterccg.nhs.uk & Healthwatch is www.healthwatchdoncaster.org.uk
who will assist in
resolving the problem. Nonetheless, please use our 'in-house' procedure first as we can
resolve most problems quickly and value the opportunity to talk through any difficulties
experienced. We also value your comments and suggestions and have a suggestion
box for this purpose. Remember you are always welcome to come to our Patient Participation
Group (see next).
We are continually looking at ways to improve our services and value your comments and opinions. To this end we have set up a Patient Participation Group which meets every six weeks at 1.30pm on Thursday afternoons. These meetings include guest speakers and are an opportunity for you to become involved in the life of the practice. It Is also used as a vehicle for us to ask opinions on future developments and clinical commissioning. Please see the notice board for details or ask at reception. We would love to see you at these meetings and for you to become part of our quest to improve services.
VIRTUAL PARTICIPATION GROUP
If you would like to get involved in PPG activity by unable to attend the meetings detailed above, you can still do so via our 'virtual' group, a two-way email conduit. Ask at reception for details.
(Patient Advice and Liaison Service)
If you require any advice please ask PALS on (01302) 768550. They will give you the required information or find it out for you and call you back. Your query could relate to any NHS service.
OF INFORMATION ACT
We have available a short report that provides
all the statutory information required to comply with this Act. Should you wish
to have a copy please ask at reception.
VIOLENCE AND AGGRESSION
This practice will not tolerate violent or abusive behaviour to staff or other persons on the practice premises. Such actions will result in immediate removal from the premises and the practice list. We will notify Patient Services immediately of any removal of a patient from our list.
All our staff have signed a confidentiality clause as part of their contract of employment. This means we will not disclose information to your family, friends, and colleagues about any medical matters at all, unless we have your written consent to do so.
PROTECTION AND USE OF PATIENT INFORMATION
There may be times when we might be required to share some of our information with other NHS staff, ie, hospital doctors, nurses etc. This is required to give the best possible health care and treatment. The law says we must pass on certain information, for example, to notify a birth. The NHS Central Register for England and Wales contains basic personal details of all patients registered with a GP. The register does not contain clinical details. Everyone working for the NHS has a legal duty to keep information confidential. The practice fully complies with the Data Protection Act.
Clinical Commissioning replaced practice-based
commissioning in 2011. The Medical Centre is a member of a group of practices known as
South East Doncaster Constituency (one of five groups across Doncaster), working
to improve Primary Care and developing services for patients to avoid some hospital
admissions and improve patient care.