DONCARE AT THE MEDICAL CENTRE |
BBC | Health News 2.0RSSBBC News | Health | UK EditionUpdated every minute of every day.Some statins 'raise diabetes risk'Some drugs taken to protect the heart may increase the risk of developing Type-2 diabetes, according to researchers in Canada.Fri, 24 May 2013 06:44:51 GMThttp://www.bbc.co.uk/news/health-22636666#sa-ns_mchannel=rss&ns_source=PublicRSS20-saCancer cell enzymes are 'good cops'Enzymes released by cancerous cells have a protective function and are not one of the 'bad guys', say researchers from the University of East Anglia.Thu, 23 May 2013 23:24:34 GMThttp://www.bbc.co.uk/news/health-22645780#sa-ns_mchannel=rss&ns_source=PublicRSS20-saInquiry call over NHS 111 'debacle'An independent inquiry is needed into the NHS non-emergency 111 phone line "debacle" in England, GPs say.Thu, 23 May 2013 16:11:26 GMThttp://www.bbc.co.uk/news/health-22644398#sa-ns_mchannel=rss&ns_source=PublicRSS20-sa
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OUR MISSION STATEMENTThis practice is committed: - To delivering high quality primary health care services. - To provide patients with a welcoming environment in safe, modern and well equipped premises. - To be aware of advancements in medical/clinical treatment. - To be at the forefront of practice technology as far as funding allows. - To employ high calibre staff within a sound management structure and ensure continual development. - To be a good place to work where satisfying the patient's medical needs gives pride and professional enjoyment for the partners and all the staff. - To work with our Primary Care Trust for the benefit of all patients by influencing waiting times and level of service in hospital care. COMPLAINTS PROCEDUREWe hope that your visit to The Medical Centre will be as pleasant as possible. If you have any complaints, not resolved by our reception staff, please contact our practice manager, who will investigate and involve other members of the practice team to deal with your complaint and inform you of the result. If your complaint is not resolved to your satisfaction you may wish to contact: Central Contact Centre who will assist in resolving the problem. Nonetheless, please use our 'in-house' procedure first as we can resolve most problems quickly and value the opportunity to talk through any difficulties experienced. We also value your comments and suggestions and have a suggestion box for this purpose. Remember you are always welcome to come to our Patient Participation Group (see next).
PATIENT PARTICIPATION GROUPWe are continually looking at ways to improve our services and value your comments and opinions. To this end we have set up a Patient Participation Group which meets every six weeks at 1.30pm on Thursday afternoons. These meetings include guest speakers and are an opportunity for you to become involved in the life of the practice. It Is also used as a vehicle for us to ask opinions on future developments and clinical commissioning. Please see the notice board for details or ask at reception. We would love to see you at these meetings and for you to become part of our quest to improve services. VIRTUAL PARTICIPATION GROUPIf you would like to get involved in PPG activity by unable to attend the meetings detailed above, you can still do so via our 'virtual' group, a two-way email conduit. Ask at reception for details. PALS (Patient Advice and Liaison Service)If you require any advice please ask PALS on (01302) 768550. They will give you the required information or find it out for you and call you back. Your query could relate to any NHS service. FREEDOM OF INFORMATION ACTWe have available a short report that provides
all the statutory information required to comply with this Act. Should you wish
to have a copy please ask at reception. VIOLENCE AND AGGRESSIONThis practice will not tolerate violent or abusive behaviour to staff or other persons on the practice premises. Such actions will result in immediate removal from the premises and the practice list. We will notify Patient Services immediately of any removal of a patient from our list. CONFIDENTIALITYAll our staff have signed a confidentiality clause as part of their contract of employment. This means we will not disclose information to your family, friends, and colleagues about any medical matters at all, unless we have your written consent to do so. PROTECTION AND USE OF PATIENT INFORMATIONThere may be times when we might be required to share some of our information with other NHS staff, ie, hospital doctors, nurses etc. This is required to give the best possible health care and treatment. The law says we must pass on certain information, for example, to notify a birth. The NHS Central Register for England and Wales contains basic personal details of all patients registered with a GP. The register does not contain clinical details. Everyone working for the NHS has a legal duty to keep information confidential. The practice fully complies with the Data Protection Act.
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