DONCARE AT THE MEDICAL CENTRE

OUR MISSION STATEMENT

This practice is committed:

- To delivering high quality primary health care services.

- To provide patients with a welcoming environment in safe, modern and well equipped premises.

- To be aware of advancements in medical/clinical treatment.

- To be at the forefront of practice technology as far as funding allows.

- To employ high calibre staff within a sound management structure and ensure continual development.

- To be a good place to work where satisfying the patient's medical needs gives pride and professional enjoyment for the partners and all the staff.

- To work with our Primary Care Trust for the benefit of all patients by influencing waiting times and level of service in hospital care.

COMPLAINTS PROCEDURE

We hope that your visit to The Medical Centre will be as pleasant as possible. If you have any complaints, not resolved by our reception staff, please contact our practice manager, who will investigate and involve other members of the practice team to deal with your complaint and inform you of the result.

If your complaint is not resolved to your satisfaction you may wish to contact NHS Doncaster, White Rose House, Ten Pound Walk, Doncaster DN4 5DJ. Tel: 01302 565656 who will assist in resolving the problem. Nonetheless, please use our 'in-house' procedure first as we can resolve most problems quickly and value the opportunity to talk through any difficulties experienced. We also value your comments and suggestions and have a suggestion box for this purpose. Remember you are always welcome to come to our Patient Participation Group (see next).

PATIENT PARTICIPATION GROUP

We are continually looking at ways to improve our services and value your comments and opinions. To this end we have set up a Patient Participation Group which meets every six weeks at 1.30pm on Thursday afternoons. These meetings include guest speakers and are an opportunity for you to become involved in the life of the practice. It Is also used as a vehicle for us to ask opinions on future developments and clinical commissioning. Please see the notice board for details or ask at reception. We would love to see you at these meetings and for you to become part of our quest to improve services.

PALS (Patient Advice and Liaison Service)

PALS operates in our surgery. If you require any advice please ask at reception. They will give you the required information or find it out for you and call you back. Your query could relate to any NHS service. If you prefer you can access this service at the Flying Scotsman Building, St Sepulchre Gate West. Their telephone number is 768550.

FREEDOM OF INFORMATION ACT

We have available a short report that provides all the statutory information required to comply with this Act. Should you wish to have a copy please ask at reception.

VIOLENCE AND AGGRESSION

This practice will not tolerate violent or abusive behaviour to staff or other persons on the practice premises. Such actions will result in immediate removal from the premises and the practice list. We will notify Patient Services immediately of any removal of a patient from our list.

CONFIDENTIALITY

All our staff have signed a confidentiality clause as part of their contract of employment. This means we will not disclose information to your family, friends, and colleagues about any medical matters at all, unless we have your written consent to do so.

PROTECTION AND USE OF PATIENT INFORMATION

There may be times when we might be required to share some of our information with other NHS staff, ie, hospital doctors, nurses etc. This is required to give the best possible health care and treatment. The law says we must pass on certain information, for example, to notify a birth. The NHS Central Register for England and Wales contains basic personal details of all patients registered with a GP. The register does not contain clinical details. Everyone working for the NHS has a legal duty to keep information confidential. The practice fully complies with the Data Protection Act.

CLINICAL COMMISSIONING

In April 2011 Clinical Commissioning came into being, replacing Practice Based Commissioning. The Medical Centre is a member of a group of practices known as South East Doncaster Constituency (one of 5 groups across Doncaster), working to improve Primary Care and developing services for patients to avoid some hospital admissions and improve patient care.